Cancellation & Refund Policy

When you enroll in a course or series, you receive access to the educational content and assessments included in that purchase. Access is typically provisioned immediately upon enrollment and remains available for the duration of the activity, subject to the terms of the specific course or series.

Some activities are offered at no cost. Where a fee is charged, the price and any applicable access window will be shown on the course or series page before you complete your enrollment.

We want you to be satisfied with your continuing education. If a course or series does not meet your expectations, you may request a refund within a reasonable period of your purchase, in accordance with the policy shown on that activity.

Refunds are typically processed back to your original payment method. Once a course has been completed and credit has been awarded, that activity is generally no longer eligible for a refund. Refund eligibility may vary for live events and series subscriptions, so please review the details on the relevant activity.

In the event we cancel or reschedule a course — for example, a live session that cannot proceed — we will notify you through the contact information on your account. If an activity is cancelled, you will be offered the choice of a full refund or enrollment in an equivalent activity.

If you are unable to attend a live session after enrolling, please notify us as early as possible so we can assist you with a transfer, replacement, or refund where applicable.

Series subscriptions grant access to a bundled set of related activities. Series pricing and access terms are shown on the series page before you enroll. Refunds for series subscriptions are handled based on the specific terms of that series and any activities you have already completed.

Because a series may include multiple activities, refund calculations may take into account any portions already completed or credit already awarded. Review the series details or contact us with any questions before purchase.

To request a refund or cancellation, please reach out through our Contact page. Include the course or series you purchased, the email associated with your account, and a brief description of your request so we can assist you promptly.

Our team will review your request and respond with the next steps. We ask that you allow a reasonable period for processing and any applicable refund to appear on your payment method.